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Returns
You have 5 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
Shipping
You may be responsible for paying for the shipping costs associated with returning your item. However, in some cases, such as if the item is faulty or damaged upon receipt, or if there was an error on our part, we will cover the return shipping costs.
If you receive a refund, the cost of return shipping may be deducted from your refund, depending on the circumstances.
Please note that the responsibility for return shipping costs will be determined on a case-by-case basis, taking into account factors such as the reason for return and who is at fault.
If you have any questions regarding the shipping costs associated with returning your item, please don’t hesitate to contact us at Support@VandiShop.com
Exceptions
Certain items cannot be returned, including perishable goods, custom products (such as special orders or personalized items), and gift cards.
Please get in touch if you have questions or concerns about your specific item.
Damaged Items
If you received a damaged product, please notify us immediately for assistance. We will do our best to resolve the issue as quickly as possible.
Exchanges
We do not offer exchanges at this time. If you need a different item, simply return the unwanted item for a refund and place a new order for the item you desire.
Policy Changes
We reserve the right to modify or update our return policy at any time. Any changes will be effective immediately upon posting the updated policy on our website.
By making a purchase from Vandi, you agree to abide by the terms of this return policy.
**If you have any questions on how to return your item to us, contact us at Support@VandiShop.com
Last updated: 03-11-2024