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1. Order Cancellation
You may cancel your order within 24 hours of placing it, provided that the order has not already been processed or shipped. To cancel your order, please contact our customer support team immediately with your order details.
– If your order has already been processed but not yet shipped, we will make every effort to accommodate your cancellation request. However, we cannot guarantee that we will be able to intercept the shipment.
– If your order has been shipped, we are unable to cancel it. In this case, you may return the items following our return policy.
2. Refunds
If your cancellation request is approved, we will issue a refund to your original form of payment within 2 business days. Please note that it may take additional time for the refund to reflect in your account, depending on your financial institution’s processing times.
Due to processing fees, your cancelled order may not be fully refunded
– Processing fees start at 2.9% and will be taken out of your refund at our discretion.
Special Orders may be subject to specific refund policies
– Custom Orders including special items and orders with back orders may be subject to our special refund policy
3. Changes to Orders
We understand that you may need to make changes to your order after it has been placed. While we cannot guarantee that changes can be made once an order is submitted, please contact us as soon as possible with your request, and we will do our best to accommodate it.
4. Contact Us
If you have any questions or concerns about our cancellation policy or need assistance with cancelling your order, please contact our customer support team at Support@VandiShop.com
5. Policy Updates
We reserve the right to update or modify this cancellation policy at any time without prior notice. Any changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically for updates.
By placing an order on our website, you acknowledge that you have read, understood, and agree to abide by our cancellation policy.
Last updated: 03-11-2024